ECS Service Level Rules

1. ECS is supported 8 AM to 5 PM, Pacific Time, workdays (Monday thru Friday, except for holidays). Best effort.

2. Send email to trouble@es.net for assistance.

3. The ECS Team will respond appropriately depending upon the emergency and workload.

4. ECS Staff are NOT responsible for video or audio endpoints, firewalls, NATs, or LANs at the customer site. ECS Staff are only responsible for ESnet resources located in Berkeley, CA.